Certification
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Gemstone Certification Disclaimer
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Certification is available as an add-on service for individual gemstones.
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Please allow an additional 2–3 working days for order processing when opting for certification.
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To certify multiple gemstones, you must add the certification product multiple times to your cart—once for each stone.
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Only prepaid orders are eligible for certification. Cash on Delivery (COD) orders with certification will not be processed.
Be sure to add the certification product to your cart at the time of placing your order.
Our jewellery is very delicate, it cannot be handled roughly like statement pieces. Always try to keep the chain away from water & do not spray perfume or lotion on it. When not in use , put the jewelry in a zip lock that we provide to avoid any kind of tarnish.
How to measure your wrist length?
Take your existing chain bracelet or a plain thread and wrap it around your wrist. Mark the point which you feel is the most comfortable and measure its length end in inches using a ruler or a measuring tape.
I've placed an order online & need an update. Who do I call or email?
Your order will take 1-2 business days to process/make. It will take another 2-5 business days to be delivered, depending on your pin code. You will receive a tracking number on your registered email and on WhatsApp/SMS once your order is shipped.
In case you require urgent delivery, kindly reach out directly at support@kirikiri.in or you can whatsapp us on +91 8829807311 .
Our business hours are from 11am - 7pm, Monday - Saturday.
It can take upto 24 to 48 hours to respond, so patience is highly appreciated.
How much would you charge for shipping?
We offer free domestic shipping in India.
Duties & Taxes for International orders, who pays for it ?
Duties & Taxes for international orders are not included in your order. Any duties or charges are directly paid to the shipping agency, they are levied only once the product enters the country and has to be paid by the customer.
How long does it take to get my Order ready?
All our jewelry are made to order pieces and it takes around 1-2 working days to make them specially for you. Special Custom orders can take about 1-2 weeks to be made and prepared for shipping.
Do you ship internationally?
Yes, we ship to every place the post office lets us!
For International orders, please whatsapp on +91 8829807311
What if I would like something in a different material?
Give us a call for pricing information, or email us at support@kirikiri.in.
I'm ordering a present - do you gift wrap?
Sorry we don't do Gift wrap!!
Although the jewelry comes in a Kiri Kiri gift box , you can also email us a personal message that we can write out on the note for you.
What if I have questions about the online store?
Please send any questions about our online store or online purchases to the E-Commerce and Shipping Coordinator, support@kirikiri.in
Refunds & Exchanges
Every KiriKiri piece is handcrafted to order, so we’re unable to issue refunds. If the piece isn’t quite what you expected, you may request an exchange or store credit as long as the jewellery is unworn, in its original packaging, accompanied by the receipt, and the request is made within three days of delivery.
Please note that earrings (for hygiene reasons) and any items purchased during Sale events are final sale.
All return-shipping costs are the customer’s responsibility and are non-refundable.
Items purchased with store credit are also final and cannot be exchanged or returned.
Damaged on Arrival
If your jewellery arrives damaged due to a manufacturing or shipping error, let us know within three days of receipt and we’ll replace it at no cost.
Repairs
Our designs are intentionally delicate; rough handling can cause breakage. We’re happy to repair your piece—fees start at ₹300 and vary with the extent of the repair. For online orders, email clear photos of the issue and include your original receipt so we can advise the best course of action. Repairs may not be possible on discontinued designs or on pieces purchased more than six months ago.
Gemstone certification is available for an additional ₹200.
To include it with your purchase, simply add this item to your cart before checkout:
https://kirikiri.in/products/certification
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