I've placed an order online & need an update. Who do I call or email?
Your order will take 1-2 business days to process/make. It will take another 2-4 business days to be delivered, depending on your pin code. You will receive a tracking number on your registered email and on WhatsApp once your order is shipped.
In case you require urgent delivery, kindly reach out directly at email@example.com or you can whatsapp us on +91 90249 26723.
Our business hours are from 11am - 7pm, Monday - Saturday.
It can take upto 24 to 48 hours to respond, so patience is highly appreciated.
How much would you charge for shipping?
We offer free domestic shipping in India.
INR 400 is charged for international shipping
Duties & Taxes for International orders, who pays for it ?
Duties & Taxes for international orders are not included in your order. Any duties or charges are directly paid to the shipping agency, they are levied only once the product enters the country and has to be paid by the customer.
How long does it take to get my Order ready?
All our jewelry are made to order pieces and it takes around 3-4 working days to make them specially for you. Special Custom orders can take about 1-2 weeks to be made and prepared for shipping.
Do you ship internationally?
Yes, we ship to every place the post office lets us!
What if I would like something in a different material?
Give us a call for pricing information, or email us at firstname.lastname@example.org.
I'm ordering a present - do you gift wrap?
Yes, it comes in a KiriKiri gift box and with a love note you can write your greeting on! You can also email us a personal message that we can write out on the note for you.
What if I have questions about the online store?