Shipping Policy

At Kiri Kiri, our jewellery is made to order and carefully checked and packed before dispatch.

By placing an order with us, you agree to the shipping terms below.

Order Processing

Most Kiri Kiri jewellery orders are prepared and dispatched within 1–2 business days after order confirmation.

Custom, personalised or specially requested products may require approximately 1–2 weeks, depending on the design, gemstone, material availability and work involved.

Business days are Monday to Saturday, excluding public holidays.

Processing timelines are estimates and may occasionally vary depending on order volume, product availability, customisation or circumstances outside our reasonable control.

Delivery Within India

After dispatch, orders within India are generally delivered within approximately 2–5 business days, depending on the destination pin code and courier serviceability.

Delivery timelines are estimates and are not guaranteed unless Kiri Kiri has expressly confirmed a guaranteed delivery date in writing.

Delivery may occasionally be affected by courier delays, weather conditions, public holidays, strikes, service restrictions or other circumstances outside our reasonable control.

Shipping Charges Within India

We currently offer free standard shipping within India.

Free shipping applies to the original shipment of an eligible order and does not automatically include voluntary return shipping, exchange shipping, re-shipping or charges arising from incorrect or incomplete delivery information provided by the customer.

Tracking

Once your order has been dispatched, tracking information will ordinarily be shared through one or more of the following:

Tracking information is generated by the courier partner and may occasionally take some time to update after dispatch.

Urgent Delivery Requests

If you require an order urgently, please contact us before or immediately after placing your order.

Email: support@kirikiri.in
WhatsApp / Phone: +91 8829807311

We will make reasonable efforts to assist with urgent requests. However, an urgent delivery request does not constitute a guaranteed delivery date unless Kiri Kiri expressly confirms the same in writing.

Delivery Address & Contact Information

Customers are responsible for providing complete and accurate:

Name
Delivery address
Pin code
Mobile number
Email address

Please contact us as soon as possible if any delivery information needs to be corrected.

Once an order has been dispatched, we may not be able to modify the delivery address.

Kiri Kiri is not responsible for delays caused solely by incorrect or incomplete information provided by the customer.

Where a shipment is returned because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery or inability of the courier to contact the recipient, reasonable re-shipping or return-to-origin charges may be payable by the customer where applicable and permitted by law.

Cash on Delivery Orders

Cash on Delivery (“COD”) may be available for selected customers, orders and pincodes.

Kiri Kiri may contact the customer through WhatsApp, SMS or telephone to confirm a COD order before dispatch.

Unconfirmed COD orders may be cancelled.

Customers who repeatedly refuse confirmed COD shipments may have COD disabled for future purchases.

Orders above ₹15,000 are ordinarily accepted only through prepaid payment methods unless specifically approved by Kiri Kiri.

International Shipping

Kiri Kiri ships internationally to destinations where suitable courier or postal services are available.

International delivery timelines vary depending on:

Destination country
Courier service
Customs clearance
Local delivery networks
Public holidays
Import procedures
Government or regulatory requirements

International delivery timelines are therefore estimates and cannot ordinarily be guaranteed.

Customs or regulatory authorities may inspect, hold or reassess international shipments. Such processes are outside Kiri Kiri’s direct control.

International Duties, Taxes & Customs Charges

For all international orders, any customs duty, import duty, VAT, GST, brokerage fee, clearance charge, local tax or any other charge levied by the destination country, customs authority, courier company or other authority shall be the responsibility of the customer.

Such charges may vary depending on the destination country, order value, product classification and applicable local regulations.

Kiri Kiri does not control the amount, assessment or collection of duties, taxes or other charges imposed by foreign authorities or courier companies.

In certain cases, Kiri Kiri or its shipping partner may prepay or facilitate certain customs duties or import charges as part of the shipping process. Any additional, reassessed, supplementary or other duties, VAT, taxes, brokerage fees, clearance charges or import-related costs imposed at any stage shall remain the responsibility of the customer.

If an international shipment is held because payment of such charges or completion of customs formalities is required, the customer is responsible for making the required payment and providing any information reasonably requested for clearance.

Refused or Unclaimed International Shipments

If an international shipment is refused, abandoned or returned because the recipient:

Refuses delivery
Does not complete required customs formalities
Fails to provide information reasonably requested by customs or the courier
Fails to pay applicable duties, taxes or other import-related charges

Any actual and reasonable non-recoverable shipping, return, customs, carrier or handling charges may be deducted from any refund or store credit, to the extent permitted by applicable law.

This does not affect any mandatory rights available where the Product is defective, incorrect or materially misdescribed.

Customs Delays

International shipments may occasionally experience delays due to customs examination, documentation requirements, regulatory clearance or local import procedures.

Kiri Kiri will reasonably assist with information relating to the shipment where required but cannot control the time taken by customs authorities, courier companies or government agencies to process a parcel.

Delivered but Not Received

If courier tracking shows your order as delivered but you have not received the parcel, please contact us promptly.

Email: support@kirikiri.in
WhatsApp / Phone: +91 8829807311

We will assist in raising an investigation with the courier partner.

Customers may be requested to provide information reasonably required by the courier for the investigation.

Damaged, Tampered or Incorrect Shipments

If your package appears damaged, tampered with, or contains an incorrect or damaged Product, please contact us promptly.

We strongly recommend recording a clear and continuous unboxing video when opening the parcel, particularly for jewellery and fragile products.

Photographs, packaging, shipping labels and other relevant evidence may also be requested to assist with the investigation.

Please refer to our Refund / Exchange Policy and Terms & Conditions for further information regarding defective, damaged or incorrect Products.

Delays Outside Our Control

Delivery may occasionally be delayed due to circumstances outside Kiri Kiri’s reasonable control, including:

Extreme weather
Natural disasters
Strikes
Transportation disruption
Courier disruption
Customs examination
Government action
Regulatory restrictions
Public emergencies
Civil disturbance
Other force majeure events

We will make reasonable efforts to assist affected customers.

Nothing in this Shipping Policy limits any consumer right that cannot lawfully be excluded.

Packaging

We do not currently offer separate gift-wrapping services.

However, Kiri Kiri jewellery is packed in a Kiri Kiri gift box.

If you would like to include a personal message, please contact us after placing your order and we will be happy to include a handwritten note where reasonably possible.

Custom Material Requests

For custom materials, special requests or pricing, please contact:

support@kirikiri.in

Custom orders may require additional preparation time depending on the design and availability of the requested materials.

Contact Us

Kiri Kiri
D-197, Jagdish Marg
Bani Park
Jaipur – 302016
Rajasthan, India

Email: support@kirikiri.in
WhatsApp / Phone: +91 8829807311

Business Hours:
11:00 AM – 7:00 PM
Monday to Saturday

Please allow up to 24–48 hours for a response during business days.