Refund policy
At Kiri Kiri, every piece of jewellery is handcrafted or made to order with care.
Due to the handmade and made-to-order nature of our jewellery, we do not offer refunds for change of mind. Eligible Products may be exchanged or returned for store credit in accordance with the conditions below.
Nothing in this policy restricts any consumer right or remedy that cannot legally be excluded under applicable law.
Order Cancellation
Most Kiri Kiri jewellery is made to order and preparation may begin shortly after an order is confirmed.
Accordingly, prepaid orders cannot ordinarily be cancelled once processing or production has commenced.
If you wish to request a cancellation before dispatch, please contact us as soon as possible.
Where production or fulfilment has not materially commenced, Kiri Kiri may, at its discretion, approve the cancellation or issue store credit.
No voluntary cancellation will ordinarily be accepted once an order has been dispatched.
Exchanges & Store Credit
If your jewellery is not quite what you expected, you may request an exchange or store credit within 3 calendar days of delivery, subject to the conditions below.
To qualify for a voluntary exchange or store credit, the Product must be:
- Unworn and unused
- Undamaged
- Unaltered
- Returned in its original condition
- Returned with its original packaging, where supplied
- Accompanied by sufficient order or purchase information
All voluntary exchange and store-credit requests are subject to inspection after the Product is received by Kiri Kiri.
Receipt of a returned Product does not automatically mean that the return or exchange has been approved.
A voluntary change-of-mind return does not create a right to a cash refund.
Products Not Eligible for Voluntary Exchange or Store Credit
Subject to any mandatory rights available under applicable law, the following Products are considered final sale and are not eligible for voluntary exchange, return or store credit:
- Earrings and other hygiene-sensitive jewellery
- Products purchased during a sale, clearance or expressly designated final-sale event
- Custom-made or personalised Products
- Products altered or resized specifically for the Customer
- Products purchased using store credit
- Gift cards
- Products damaged through misuse, improper handling or improper care after delivery
These exclusions do not prevent a valid claim where a Product is defective, spurious, materially misdescribed, incorrectly supplied or otherwise subject to a mandatory remedy under applicable law.
Return Shipping for Voluntary Exchanges
For voluntary exchanges or store-credit returns, all return shipping costs are the responsibility of the Customer.
Return shipping charges are non-refundable.
Any re-shipping charges applicable to an exchange may also be payable by the Customer.
Products should be securely packed during return transit. Kiri Kiri is not responsible for damage caused by inadequate packaging during a voluntary return arranged by the Customer.
Damaged, Defective or Incorrect Products
If your jewellery arrives damaged, defective or materially different from the Product ordered, please contact us promptly.
Where reasonably possible, we request that visible transit damage, missing Products or incorrect Products be reported within 3 calendar days of delivery so that we can promptly investigate the matter with the courier and our fulfilment team.
We may request reasonable supporting evidence including:
- A clear and continuous unboxing video
- Photographs of the Product
- Photographs of the outer and inner packaging
- The shipping label
- Order details
- The Product itself for inspection
We strongly recommend recording a clear and continuous unboxing video while opening your shipment, particularly for jewellery and fragile Products.
The absence of an unboxing video may make a transit-damage, missing-item or incorrect-item claim more difficult to verify. However, absence of a video will not by itself extinguish a statutory consumer right that cannot legally be waived.
Where a Product is verified to be defective, spurious, materially misdescribed, incorrectly supplied or otherwise legally eligible for a remedy, Kiri Kiri will provide the remedy required under applicable law, which may include:
- Repair
- Replacement
- Return
- Refund
- Another appropriate remedy
Where the issue is attributable to Kiri Kiri and a return is required, reasonable return arrangements will be made as applicable.
Natural Gemstones & Handmade Variations
Kiri Kiri works with natural gemstones and handcrafted jewellery.
Natural gemstones may vary from one piece to another in:
- Colour and shade
- Transparency
- Inclusions
- Internal characteristics
- Mineral deposits
- Veins
- Patterns
- Texture
- Natural surface characteristics
- Shape and dimensions
These naturally occurring variations are part of the individual character of natural gemstones and shall not, by themselves, be considered manufacturing defects.
Similarly, minor variations arising from handcrafting, including slight differences in stone placement, dimensions, texture or finish, shall not by themselves constitute a defect where the Product otherwise materially corresponds with its description.
This does not permit substitution of a materially different gemstone, material or Product from that which was advertised or ordered.
Sterling Silver, Tarnishing & Plating Wear
Sterling silver naturally reacts with environmental conditions and may oxidise or tarnish over time.
Gold-plated brass and other plated jewellery may also experience gradual fading, colour change or plating wear with use.
Factors that can accelerate these changes include:
- Water and moisture
- Humidity
- Perspiration
- Perfumes
- Cosmetics and lotions
- Cleaning chemicals
- Chlorine and salt water
- Friction and abrasion
- Individual skin chemistry
Natural tarnishing, oxidation or gradual plating wear resulting from normal use or environmental exposure does not, by itself, constitute a manufacturing defect or indicate that the Product is made from a material different from that described.
This does not affect a valid claim involving an actual manufacturing defect or materially incorrect Product description.
Gemstone Certification Fees
Where gemstone certification is offered, it is an optional third-party service and is separately chargeable.
Once a gemstone or Product has been submitted to an independent laboratory for certification, the certification charge may become non-refundable because the third-party service has already been commissioned.
If the associated Product is subsequently eligible for a return or refund under applicable law, treatment of the separately commissioned certification fee will depend upon the circumstances and applicable legal requirements.
Refunds Where Applicable
Where a monetary refund is required under applicable law or otherwise approved by Kiri Kiri, the refund will ordinarily be issued to the original payment method.
Processing times after a refund has been initiated may vary depending upon the bank, payment gateway or payment provider.
For Cash on Delivery (COD) orders, where a monetary refund is applicable, the Customer may be required to provide valid bank account or other supported payment details because the original COD payment cannot ordinarily be electronically reversed.
Kiri Kiri may reasonably verify those details before processing the refund.
Store Credit
Where store credit is issued under our voluntary return policy:
- It has no expiry unless expressly stated otherwise
- It is redeemable only through Kiri Kiri
- It is non-transferable unless otherwise approved by Kiri Kiri
- It cannot ordinarily be redeemed for cash
Products purchased using store credit are final sale for voluntary change-of-mind purposes.
Store credit will not be imposed instead of a monetary refund where applicable law requires a monetary refund unless the Customer voluntarily agrees to receive store credit.
Repairs & After-Sales Service
Our jewellery is intentionally delicate and should be handled with appropriate care.
If your jewellery requires repair, restringing, replating, chain replacement or another after-sales service, please contact us with clear photographs of the Product and your order details.
Repair charges generally start from ₹300 and may vary depending on the Product, extent of damage, materials required and work involved.
Shipping charges for paid repair or after-sales services may be charged separately.
Repair availability is subject to technical feasibility and availability of gemstones, components and materials.
We may not be able to repair or recreate:
- Discontinued designs
- Products for which the required stones or components are no longer available
- Products that are damaged beyond reasonable repair
- Older Products where the original components can no longer be sourced
Because natural gemstones and handmade components vary, an exact visual match during a repair or replacement may not always be possible.
A paid repair, replating or maintenance service is separate from any statutory remedy relating to an original manufacturing defect.
How to Request an Exchange, Return or Repair
Before sending any Product back to us, please contact Kiri Kiri and obtain return instructions.
Email: support@kirikiri.in
WhatsApp / Phone: +91 8829807311
Please include:
- Your order number
- Name used for the order
- Reason for the request
- Clear photographs where relevant
- An unboxing video where available and relevant
Products returned without prior communication or sufficient information may take longer to identify and process.
Contact Us
Kiri Kiri
D-197, Jagdish Marg
Bani Park
Jaipur – 302016
Rajasthan, India
Email: support@kirikiri.in
WhatsApp / Phone: +91 8829807311
Business Hours:
11:00 AM – 7:00 PM
Monday to Saturday