Terms & Conditions

Welcome to www.kirikiri.in (the “Site”), owned and operated by Kiri Kiri, having its business address at D-197, Jagdish Marg, Bani Park, Jaipur – 302016, Rajasthan, India (“Kiri Kiri”, “Company”, “we”, “our”, “us”).

These Terms & Conditions (“Terms”) govern your access to and use of the Site and all purchases made through the Site.

By accessing the Site, creating an account, or placing an order, you (“Customer”, “Buyer”, “you”, “your”) confirm that you have read, understood and agreed to these Terms along with our Privacy Policy, Shipping Policy, Refund / Exchange Policy and any product-specific conditions displayed before purchase.

Nothing contained in these Terms is intended to exclude or restrict any consumer right that cannot legally be excluded under applicable law.

1. Eligibility

You may use this Site and place an order only if you are legally capable of entering into a binding contract under applicable law.

Persons under 18 years of age may use the Site only under the supervision of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and complete.

2. Products

Kiri Kiri offers jewellery, accessories and other products as displayed on the Site.

Many of our products are handmade, handcrafted, made-to-order or assembled using natural materials.

Accordingly, individual pieces may have minor variations in:

• Colour
• Shape
• Texture
• Dimensions
• Stone placement
• Finish
• Overall appearance

Reasonable variations arising from the handmade nature of a Product shall not, by themselves, constitute a defect.

3. Natural Gemstones

Kiri Kiri works with natural and other gemstones as specifically described on the relevant Product page.

Natural gemstones are formed through natural geological processes and no two stones are necessarily identical.

Natural gemstones may display variations including:

• Colour and shade
• Transparency or opacity
• Inclusions
• Internal characteristics
• Mineral deposits
• Veins
• Natural fractures
• Patterns
• Surface characteristics
• Texture
• Colour play or flashes
• Shape
• Dimensions

These naturally occurring characteristics are part of the individual nature of natural gemstones and shall not, by themselves, be considered defects.

Where a Product is described as containing a particular gemstone, that description remains part of the Product representation.

4. Product Photographs & Colour Representation

We make reasonable efforts to photograph and represent our Products accurately.

However, because gemstones are natural, the individual stone supplied may not be identical in colour distribution, inclusions, transparency, pattern or other natural characteristics to the particular stone photographed.

Colours may also appear differently because of lighting, photography, screen calibration, mobile or computer display settings and surrounding conditions.

Product photographs should therefore be considered representative of the design, style and general appearance of a Product.

Where a Product is expressly described as the exact piece shown in the photograph, that representation will apply to that particular Product.

5. Gemstone Authenticity & Certification

The gemstone description displayed on the relevant Product page forms part of the Product description.

A separate gemstone laboratory certificate is not included as standard unless expressly stated on the Product page or separately purchased by the Customer.

Where available, independent gemstone certification may be purchased for the additional certification fee displayed on the Site.

Gemstone certification:

• Is an optional additional service
• Must ordinarily be selected or requested at the time the order is placed and before dispatch
• Is separately chargeable
• Applies to the individual gemstone submitted for examination
• May require separate charges where multiple stones are to be individually certified
• May increase the processing time of the order

Certification is performed by an independent third-party gemological laboratory.

Kiri Kiri does not itself issue or alter independent gemstone laboratory certificates.

Once a Product or gemstone has been submitted to the laboratory, certification fees may become non-refundable because the third-party service has already been commissioned, except where otherwise required by law.

Requests for certification after dispatch or delivery may not always be possible.

If Kiri Kiri agrees to arrange certification after delivery, the Customer may be responsible for certification fees, return shipping, re-shipping, insurance and other reasonable associated costs communicated beforehand.

Where a Customer purchases a Product without selecting or requesting gemstone certification, the Customer acknowledges that the Product will be supplied without a separate third-party gemstone laboratory certificate.

The absence of a separately purchased laboratory certificate does not, by itself, indicate that the gemstone is artificial, synthetic or materially different from the description provided on the Product page.

6. Sterling Silver & 925 Markings

Where a Product is described as 925 Sterling Silver, Kiri Kiri represents the Product as being made from sterling silver of the stated fineness, subject to any separately described components or findings.

A “925” marking, where present, indicates the stated silver fineness.

A 925 marking should not by itself be interpreted as a BIS hallmark, HUID, gemstone certificate or independent laboratory report unless the Product is specifically represented as carrying such certification or hallmark.

Gemstone certification and precious-metal hallmarking are separate processes.

7. Gold-Plated, PVD & Other Metal Jewellery

Where a Product is described as 18K gold-plated, gold-plated brass, PVD gold steel, 18K PVD or similar terminology, the reference to gold describes the plating, coating or finish applied to the underlying base material.

It does not mean that the entire Product is made from solid gold unless expressly stated.

Plated jewellery is inherently different from solid gold jewellery.

Depending upon wear, moisture, skin chemistry, cosmetics, chemicals, friction and care, plating may gradually fade, change or wear over time.

PVD coatings are intended to provide improved durability but are not represented as permanently incapable of scratching, fading or wearing.

8. Tarnishing, Oxidation & Normal Wear

Sterling silver naturally reacts with environmental conditions and may oxidise or tarnish over time.

Gold-plated brass and other plated metals may also gradually experience colour change, oxidation, tarnishing or plating wear.

Factors that may accelerate such changes include:

• Moisture
• Humidity
• Perspiration
• Perfumes
• Lotions
• Cosmetics
• Cleaning products
• Chlorine
• Salt water
• Friction
• Abrasion
• Storage conditions
• Individual skin chemistry

Normal tarnishing, oxidation or gradual plating wear does not, by itself, establish that the Product was made from a material different from that described.

This does not affect any valid claim involving an actual manufacturing defect or materially incorrect Product description.

9. Jewellery Care

Jewellery should be handled and stored with reasonable care.

Delicate chains, gemstone settings, threads, beads, clasps and handmade components may be damaged by excessive force, impact, pulling, bending or improper storage.

Unless a Product is expressly described as suitable for continuous water exposure, we recommend removing jewellery before bathing, swimming, exercising, sleeping or prolonged exposure to water, chemicals, perfumes or cosmetics.

10. Skin Sensitivity & Allergies

Individual sensitivity to metals, plating and jewellery materials varies from person to person.

Unless expressly stated otherwise, Kiri Kiri does not guarantee that a Product will be suitable for every individual's skin sensitivity or allergy.

Customers with known allergies or sensitivities should review the Product material information before purchase.

If irritation occurs, use of the Product should be discontinued.

Nothing in this section excludes liability that cannot legally be excluded.

11. Gemstone Healing & Wellness Information

Any references made by Kiri Kiri to gemstone healing, energy, protection, luck, calm, intuition, spirituality, astrology or similar concepts are based on traditional, cultural, spiritual or metaphysical beliefs.

They are provided for general lifestyle and informational purposes only.

Such statements are not medical advice and should not be interpreted as a representation that any gemstone can diagnose, prevent, treat or cure any disease, medical condition or psychological condition.

Gemstones and jewellery are not substitutes for professional medical advice or treatment.

12. Sizing & Measurements

Product measurements and sizes are provided as accurately as reasonably possible.

Because many Products are handmade and gemstones may be individually cut, minor dimensional variations may occur.

Customers are responsible for selecting the appropriate size using the sizing information provided before purchase.

Products altered, resized, personalised or specially manufactured according to a Customer's instructions may be excluded from voluntary change-of-mind exchanges to the extent permitted by law.

13. Placing an Order

Submitting an order constitutes an offer by the Customer to purchase the selected Products.

An automated order confirmation confirms receipt of the order but does not necessarily constitute final acceptance.

Kiri Kiri may verify payment, contact information, delivery information, COD confirmation, inventory, order authenticity or other legitimate order details before processing or dispatch.

Kiri Kiri may decline or cancel an order before fulfilment where reasonably necessary because of:

• Payment failure
• Stock unavailability
• Inability to manufacture the Product satisfactorily
• Pricing or listing errors
• Inability to verify the order
• Suspected fraud
• Regulatory restrictions
• Inability to deliver the Product

14. Pricing

Prices displayed on the Site are applicable at the time the order is placed, subject to applicable taxes and charges disclosed during checkout.

Prices and availability may change prospectively without prior notice.

A confirmed order will not ordinarily be repriced simply because the Product price subsequently changes.

Where an obvious material pricing or typographical error is discovered before fulfilment, Kiri Kiri may contact the Customer and offer the option to proceed at the correct price or cancel the affected Product/order.

If Kiri Kiri cancels a paid order because of such an error, the amount collected for that Product/order will be refunded.

15. Discounts, Sales & Promotions

Discount codes, sale prices and promotional offers are subject to the conditions displayed with the relevant promotion.

Unless specifically stated otherwise:

• Promotional codes cannot be combined
• Discounts cannot be applied retrospectively
• Promotions may be limited to particular Products, dates or Customers
• Promotions may be changed or withdrawn prospectively
• Products identified as sale, clearance or final-sale Products may be excluded from voluntary change-of-mind exchanges or store credit

Final-sale restrictions do not remove any mandatory statutory remedy relating to defective, spurious, incorrect or materially misdescribed goods.

16. Payments

Available payment methods will be displayed at checkout.

Payments may be processed by third-party banks, payment gateways or payment service providers.

Kiri Kiri may carry out reasonable verification for security and fraud-prevention purposes.

Where Kiri Kiri cancels a paid order, any amount legitimately due back to the Customer will be processed in accordance with these Terms and applicable law.

17. Cash on Delivery

Cash on Delivery (“COD”) may be available for selected customers, orders and pincodes.

Kiri Kiri may contact the Customer through WhatsApp, SMS or telephone to confirm a COD order before dispatch.

Unconfirmed COD orders may be cancelled.

Customers who repeatedly refuse confirmed COD shipments may have COD disabled for future purchases.

Orders above ₹15,000 are ordinarily accepted only through prepaid payment methods unless specifically approved by Kiri Kiri.

18. Customer Cancellations

Many Kiri Kiri Products are handmade or made-to-order and work may commence shortly after an order is accepted.

Accordingly, prepaid orders do not carry a general contractual right of cancellation after processing has commenced, except where applicable law requires otherwise.

Customers may contact Kiri Kiri before dispatch.

Where manufacturing or fulfilment has not materially commenced, Kiri Kiri may, at its discretion, approve cancellation or issue store credit.

No voluntary cancellation will ordinarily be accepted after dispatch.

19. Cancellation by Kiri Kiri

Kiri Kiri may cancel an order for legitimate reasons including:

• Stock unavailability
• Inability to manufacture the Product satisfactorily
• Payment failure
• Material pricing errors
• Inability to verify an order
• Suspected fraudulent activity
• Delivery restrictions
• Regulatory requirements
• Circumstances making fulfilment impossible or unlawful

Where Kiri Kiri cancels a paid order for reasons not attributable to fraudulent conduct by the Customer, the amount paid for the cancelled Product/order will be refunded to the original payment method unless the Customer voluntarily chooses store credit.

20. Shipping & Delivery

Processing and delivery timelines displayed on the Site are estimates unless expressly stated otherwise.

Delays may occur because of courier operations, weather, public holidays, strikes, remote-area limitations, customs, statutory clearances or circumstances outside Kiri Kiri's reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact details.

Where tracking records an order as delivered but the Customer has not received it, the Customer should contact Kiri Kiri promptly so that a courier investigation may be initiated.

The detailed Shipping Policy published on the Site forms part of these Terms.

21. International Orders, Customs, Duties & Taxes

Kiri Kiri may ship internationally to destinations where suitable courier or postal services are available.

International shipments may be subject to customs examination, import procedures, duties, taxes, VAT, GST, brokerage fees, clearance charges or other charges imposed by the destination country, customs authority, courier company or other authority.

For all international orders, any customs duty, import duty, VAT, GST, brokerage fee, clearance charge, local tax or any other import-related charge levied in connection with the shipment shall be the responsibility of the Customer.

Such charges may vary depending upon the destination country, Product classification, order value and applicable local regulations.

Kiri Kiri does not control the amount, assessment or collection of duties, VAT, taxes, customs charges or other fees imposed by foreign authorities or courier companies.

In certain cases, Kiri Kiri or its courier/shipping partner may prepay, advance, facilitate or include certain customs duties or import charges as part of the shipping process.

Any additional, reassessed, supplementary or subsequently imposed duty, VAT, tax, brokerage fee, customs charge, clearance fee or other import-related cost shall remain the responsibility of the Customer.

The fact that Kiri Kiri or its shipping partner has prepaid or facilitated one or more import charges does not constitute a representation or guarantee that no additional customs, tax, VAT, brokerage or regulatory charge may subsequently arise.

If an international shipment is held pending customs clearance, the Customer is responsible for making any required payment and providing any information or documentation reasonably requested by the courier, customs authority or other relevant authority.

If an international shipment is refused, abandoned or returned because the Customer:

• Refuses delivery
• Fails to complete required customs formalities
• Fails to provide information reasonably required for clearance
• Fails to pay any applicable duty, VAT, tax, brokerage or other import-related charge

any actual and reasonable non-recoverable outbound shipping, return shipping, customs, carrier, brokerage, handling or related charges may be deducted from any voluntary refund or store credit, to the extent permitted by applicable law.

This section does not affect mandatory consumer rights where the Product is defective, incorrect, materially misdescribed or otherwise subject to a remedy that cannot legally be excluded.

22. Voluntary Exchange / Store Credit

In addition to any statutory rights that may apply, Kiri Kiri presently offers a limited voluntary exchange/store-credit facility on eligible Products.

Unless otherwise stated, an exchange request must be raised within 3 calendar days of delivery.

For a voluntary exchange, the Product must ordinarily be:

• Unused
• Unworn
• Undamaged
• Unaltered
• Returned in its original condition
• Accompanied by sufficient order information

Eligible Products may be exchanged or store credit may be issued after inspection.

A voluntary change-of-mind return does not create a right to a cash refund.

Original shipping and voluntary return shipping charges are generally non-refundable.

23. Products Excluded from Voluntary Exchange

Subject to mandatory legal rights, the following may be excluded from voluntary exchange or store credit:

• Earrings and other hygiene-sensitive Products
• Personalised Products
• Custom-made Products
• Products altered or resized for the Customer
• Sale or clearance Products
• Expressly designated final-sale Products
• Gift cards
• Products damaged after delivery
• Products damaged through misuse or improper care

These exclusions do not prevent a valid claim where a Product is defective, spurious, materially misdescribed or incorrectly supplied.

24. Defective, Damaged, Incorrect or Materially Misdescribed Products

Nothing in these Terms restricts a consumer right that cannot legally be excluded.

If a Product is:

• Defective
• Materially damaged before or during delivery
• Spurious
• Materially different from the Product ordered
• Materially inconsistent with its advertised characteristics
• Otherwise subject to a mandatory remedy under applicable law

the Customer should contact Kiri Kiri promptly with the relevant order details and reasonable supporting evidence.

After assessment, Kiri Kiri will provide the remedy required under applicable law, which may include repair, replacement, return, refund or another appropriate remedy.

25. Unboxing Videos & Evidence

Customers are strongly encouraged to record a clear and continuous unboxing video when opening a shipment.

An unboxing video is particularly useful for claims involving:

• Transit damage
• Missing Products
• Incorrect Products
• Broken jewellery
• Tampered packaging

Kiri Kiri may reasonably request an unboxing video, photographs, photographs of packaging, shipping labels, the Product itself and other relevant evidence.

Absence of an unboxing video may make a transit-related claim more difficult to verify.

However, absence of a video will not by itself extinguish a statutory consumer right that cannot legally be waived.

False, manipulated or fraudulent evidence may result in rejection of the claim and any other action permitted by law.

26. Returns & Inspection

Customers should contact Kiri Kiri before returning any Product and follow the return instructions provided.

Products should be securely packaged during return shipping.

Receipt of a returned Product does not automatically mean that a claim or exchange has been accepted.

Kiri Kiri may inspect the Product to determine identity, condition, evidence of use, alteration, damage, missing components and the nature of the complaint.

27. Store Credit

Where store credit is issued:

• It has no expiry unless expressly stated otherwise
• It is redeemable only through Kiri Kiri
• It is non-transferable unless Kiri Kiri agrees otherwise
• It cannot ordinarily be redeemed for cash
• It may be subject to reasonable fraud-prevention verification

Store credit will not be imposed in place of a monetary refund where applicable law requires a monetary refund unless the Customer voluntarily agrees.

28. Repairs, Replating & After-Sales Services

Kiri Kiri may provide paid or complimentary repair, restringing, replating, chain replacement or other after-sales services.

Availability, charges and timelines depend upon Product condition, required work, gemstone availability, component availability and technical feasibility.

A paid repair or replating service is separate from any statutory remedy arising from a manufacturing defect.

Because gemstones and handmade components naturally vary, an exact visual match during replacement or repair may not always be possible.

29. Fraud, Abuse & Misuse of Policies

Kiri Kiri may take reasonable steps to protect itself and its customers from fraud and misuse.

This may include cancelling orders, requiring prepaid payment, requesting verification, disabling COD, restricting accounts or refusing future service where there is reasonable evidence of:

• Payment fraud
• Identity misuse
• Repeated unjustified COD refusal
• Knowingly false claims
• Manipulated evidence
• Deliberate abuse of return policies
• Unlawful activity

Nothing in this section prevents a Customer from making a bona fide complaint or exercising a genuine legal right.

30. Chargebacks & Payment Disputes

Customers who do not recognise a transaction or believe that a payment is incorrect are encouraged to contact Kiri Kiri promptly.

Where a chargeback or payment dispute occurs, Kiri Kiri may provide the relevant bank, payment gateway or financial institution with evidence including order information, payment records, delivery records, courier tracking, correspondence, account information and other relevant transaction records.

Knowingly filing a false or duplicate chargeback while retaining the Product may result in restriction of future service and lawful recovery action.

Nothing in this provision prevents a Customer from exercising a legitimate chargeback or payment-dispute right.

31. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials.

Kiri Kiri may temporarily suspend or restrict an account where reasonably necessary for security, fraud prevention, suspected misuse or serious breach of these Terms.

Customers should promptly notify Kiri Kiri if they believe their account has been accessed without authorisation.

32. Electronic Communications

By placing an order and providing contact information, you agree that Kiri Kiri may send communications reasonably necessary to process and service your order.

These may include:

• Order confirmations
• Payment information
• COD verification
• Shipping updates
• Courier information
• Return/refund information
• Customer-support messages
• Account or security notifications

Transactional communications may be sent through email, WhatsApp, SMS, RCS, telephone or other appropriate communication channels.

Promotional and marketing communications are separate from essential transactional communications and will be sent in accordance with applicable consent and communication laws.

Customers may opt out of promotional communications using the unsubscribe or opt-out mechanism provided.

33. Privacy

Personal information is handled in accordance with Kiri Kiri's Privacy Policy and applicable data-protection law.

Customers should review the Privacy Policy to understand how personal information is collected, used, stored, shared and protected.

34. Intellectual Property

Unless otherwise stated, all material available on the Site—including photographs, videos, jewellery designs to the extent legally protectable, product names, graphics, logos, branding, written content and layouts—is owned by or lawfully licensed to Kiri Kiri.

Such content may not be commercially copied, reproduced, republished, distributed or exploited without permission except where permitted by law.

Purchase of a Product does not transfer intellectual-property rights in the Product design, photography, branding or associated content.

35. Third-Party Services

Kiri Kiri may use third-party services including payment gateways, banks, courier partners, technology providers and social platforms.

Use of third-party services may also be governed by their respective terms and privacy practices.

Kiri Kiri is not responsible for independent third-party services outside its reasonable control, but this does not exclude Kiri Kiri's own legal responsibilities in relation to an order.

36. Limitation of Liability

To the maximum extent permitted by applicable law, Kiri Kiri shall not be liable for indirect or consequential losses that were not reasonably foreseeable as a result of the relevant breach.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory statutory consumer rights.

Nothing in these Terms converts a Product into an “as-is” sale where applicable consumer law provides otherwise.

37. Force Majeure

Kiri Kiri shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Extreme weather
• Fire
• Flood
• Epidemic or pandemic
• War
• Civil disturbance
• Governmental action
• Customs action
• Strikes
• Transportation disruption
• Courier disruption
• Internet or infrastructure failure
• Comparable events outside reasonable control

Where such circumstances make fulfilment impossible, Kiri Kiri may cancel or delay the affected order and will provide any remedy required under applicable law.

38. Grievance Redressal

Kiri Kiri aims to resolve customer complaints fairly and promptly.

Grievance Officer: Anurag Sharma
Email: support@kirikiri.in
Phone: +91 8829807311
Address: D-197, Jagdish Marg, Bani Park, Jaipur – 302016, Rajasthan, India
Business Hours: 11:00 AM – 7:00 PM, Monday to Saturday

Consumer grievances will be acknowledged within the period required under applicable law and will ordinarily be resolved within the legally prescribed period.

Kiri Kiri may provide a complaint or reference number to facilitate tracking of the complaint.

39. Governing Law, Jaipur Jurisdiction & Dispute Resolution

These Terms, the Site, all orders and all transactions with Kiri Kiri shall be governed by and interpreted in accordance with the laws of India.

The parties should first endeavour to resolve any dispute, claim or disagreement through written communication with Kiri Kiri.

Subject only to any mandatory jurisdiction granted to a consumer under applicable law, the courts at Jaipur, Rajasthan shall have exclusive jurisdiction over all disputes, claims and proceedings arising out of or relating to the Site, these Terms, any Product, order or transaction with Kiri Kiri.

Where a dispute is legally capable of being referred to arbitration and is not required to be determined by a statutory consumer forum or other authority having mandatory jurisdiction, such dispute may be referred to a sole arbitrator mutually appointed by the parties in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The seat and venue of arbitration shall exclusively be Jaipur, Rajasthan.

Arbitration proceedings shall be conducted in English.

The courts of competent jurisdiction at Jaipur, Rajasthan shall have exclusive supervisory jurisdiction over arbitration proceedings, including proceedings relating to interim relief, appointment, challenge, enforcement and other matters connected with the arbitration, to the extent permitted by law.

Nothing contained in this section prevents a consumer from approaching a Consumer Commission or other statutory authority where that authority has mandatory jurisdiction under applicable law.

40. International Consumer Rights

Kiri Kiri is based in India but may accept orders from customers outside India.

Certain countries provide consumers with mandatory rights concerning online purchases, including withdrawal, return or Product-conformity rights that cannot lawfully be waived.

Where such mandatory provisions legally apply to an international order, those provisions shall prevail over conflicting voluntary provisions in these Terms.

41. Amendments

Kiri Kiri may update these Terms prospectively to reflect changes in law, business practices, Products, technological developments or Site functionality.

The current version of these Terms will be published on the Site.

Unless required by law, an amendment will not retrospectively change the contractual terms applicable to an order already accepted before the amendment took effect.

Continued use of the Site after revised Terms become effective constitutes acceptance of the revised Terms for future use and future purchases.

42. Severability

If any provision of these Terms is found by a competent court or authority to be invalid or unenforceable, that provision shall be limited or interpreted to the minimum extent necessary.

The remaining provisions shall continue in effect to the maximum extent permitted by law.

43. No Waiver

Failure by Kiri Kiri to enforce any provision of these Terms on one occasion does not constitute a permanent waiver of that provision or the right to enforce it subsequently.

44. Contact Information

Kiri Kiri
D-197, Jagdish Marg
Bani Park
Jaipur – 302016
Rajasthan, India

Website: www.kirikiri.in
Email: support@kirikiri.in
Phone / WhatsApp: +91 8829807311

Business Hours:
11:00 AM – 7:00 PM
Monday to Saturday

Grievance Officer: Anurag Sharma