Privacy Policy
This Privacy Policy explains how Kiri Kiri (“Kiri Kiri”, “we”, “our”, “us”) collects, uses, stores, shares and protects personal information when you visit, interact with, create an account on, or make a purchase through www.kirikiri.in (the “Site”).
Kiri Kiri is located at D-197, Jagdish Marg, Bani Park, Jaipur – 302016, Rajasthan, India.
We process personal information only for legitimate business purposes, to provide our products and services, to comply with applicable law, and where required, on the basis of your consent.
This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy and Refund / Exchange Policy.
1. Information We Collect
Depending on how you interact with Kiri Kiri, we may collect the following categories of information.
Personal & Contact Information
- Name
- Email address
- Mobile or telephone number
- Billing address
- Shipping address
- Country, state, city and pin/postal code
Order & Transaction Information
- Products purchased or considered
- Order history
- Order value
- Payment status and payment method
- Shipping and delivery information
- Returns, exchanges, refunds and repairs
- Store credit information
- Customer-support history
Payment Information
Payments are processed through third-party payment gateways, banks and payment service providers.
Kiri Kiri does not ordinarily store your complete payment card number or CVV. Payment providers may provide us with limited transaction information such as payment status, payment method, transaction reference, card type or other information required to process or verify an order.
Account Information
If you create a customer account, we may process information associated with that account, including your contact details, order history, saved preferences and account activity.
Communications
We may collect and retain information you provide when you communicate with us through:
- SMS or RCS
- Telephone
- Social media
- Website forms
- Customer-support channels
This may include the content of your messages, photographs, videos, order information and other information you voluntarily provide while requesting support.
Device, Website & Technical Information
When you use the Site, we or our service providers may automatically collect certain information including:
- IP address
- Browser type
- Device type
- Operating system
- Device or online identifiers
- Cookie identifiers
- Pages viewed
- Products viewed
- Referring website or source
- Approximate location derived from IP address
- Date and time of visits
- Interactions with the Site
2. How We Use Your Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments and refunds
- Confirming Cash on Delivery orders
- Arranging shipping and delivery
- Providing tracking information
- Handling returns, exchanges, repairs and store credit
- Responding to customer questions and complaints
- Maintaining customer accounts
- Preventing fraud, payment abuse and unauthorised transactions
- Protecting the security of the Site and our business
- Maintaining business, accounting and transaction records
- Complying with tax, legal, regulatory and governmental requirements
- Improving our Site, Products and customer experience
- Measuring website and advertising performance
- Understanding how customers interact with our Site
- Sending marketing communications where permitted and, where required, with your consent
3. Transactional Communications
When you place an order or otherwise request a service from Kiri Kiri, we may contact you where reasonably necessary to provide that service.
Transactional communications may include:
- Order confirmations
- Payment notifications
- COD verification
- Shipping and tracking updates
- Delivery-related communications
- Customs or international-shipping information
- Return, exchange and refund updates
- Repair communications
- Customer-support responses
- Security or account notifications
These communications may be sent through email, WhatsApp, SMS, RCS, telephone or other appropriate channels.
Transactional communications are different from promotional marketing communications and may continue where reasonably necessary to administer an order or service even if you have opted out of marketing.
4. Marketing Communications
Where permitted by applicable law, Kiri Kiri may send information regarding:
- New products
- Collections and launches
- Offers and promotions
- Sales
- Restocks
- Brand updates
Where applicable law requires consent for such communications, we will rely on the consent provided by you through the relevant sign-up, checkout, subscription or other consent mechanism.
Providing your email address or telephone number solely for the purpose of completing an order does not by itself mean that you are required to receive promotional marketing communications.
You may withdraw your consent to promotional communications at any time by:
- Using the unsubscribe link provided in an email
- Using an available STOP or opt-out facility
- Contacting us at support@kirikiri.in
Withdrawal from marketing does not affect necessary transactional or service-related communications.
5. Shopify
Our online store is hosted using Shopify.
Shopify provides the e-commerce platform and related infrastructure that enables us to operate the Site, process orders, manage customers and provide online-store functionality.
As part of providing these services, Shopify may process personal information on our behalf and, for certain Shopify services, may process information for purposes described in Shopify's own applicable privacy terms.
Your information may therefore be processed or stored using Shopify's systems and infrastructure, including systems or service providers located outside India.
6. Payment Providers
We use third-party banks, payment gateways and payment service providers to securely process transactions.
Information necessary to process a payment may be provided directly by you to the relevant payment provider.
Payment providers process information in accordance with their respective privacy and security practices and applicable law.
7. Shipping & Logistics Partners
To fulfil and deliver your order, we may share necessary information with courier, shipping, postal, customs, logistics and fulfilment providers.
This may include:
- Name
- Delivery address
- Telephone number
- Email address where required
- Order or shipment information
- Information required for customs clearance
For international orders, information may also be shared with customs authorities, customs brokers, courier clearance teams or government authorities where reasonably required for import or export processing.
8. Service Providers
We may use third-party service providers to help operate our business and Site.
These may include providers of:
- E-commerce hosting and technology
- Payment processing
- Shipping and logistics
- WhatsApp, SMS and RCS communications
- Customer support
- Fraud prevention and security
- Website analytics
- Advertising and marketing
- Cloud storage and technical infrastructure
- Accounting, legal and professional services
We provide service providers only with information reasonably necessary for the services they perform, subject to applicable law and contractual arrangements where appropriate.
9. Analytics & Advertising
We may use analytics, advertising and measurement technologies to understand how visitors use our Site, measure advertising effectiveness and improve our marketing.
Depending on the technologies enabled on the Site, these services may include Shopify analytics and services provided by platforms such as Meta, Google or similar advertising and analytics providers.
These technologies may process information such as:
- IP address
- Device and browser information
- Cookie or advertising identifiers
- Pages or Products viewed
- Interactions with the Site
- Purchase or conversion events
- Referring sources
- Hashed or otherwise protected customer identifiers where supported and lawfully configured
Such information may be used to measure advertising performance, create audiences, limit irrelevant advertising and display advertising that may be more relevant to users.
Where consent is required under applicable law for non-essential cookies, targeted advertising or similar technologies, such technologies will be subject to the applicable consent or privacy controls.
10. Cookies & Similar Technologies
The Site uses cookies and similar technologies.
Cookies may be used for purposes including:
- Keeping the Site functioning properly
- Remembering shopping-cart contents
- Maintaining secure sessions
- Remembering preferences
- Preventing fraud
- Measuring Site performance
- Analytics
- Advertising and marketing measurement
- Personalising parts of the shopping experience where permitted
Some cookies are necessary for the Site to function, while others may be used for analytics or advertising.
Where applicable, you may manage non-essential cookie preferences through the privacy or cookie controls presented on the Site.
You may also control cookies using your browser settings. Disabling certain cookies may affect the functionality of parts of the Site.
11. Sharing of Personal Information
We do not sell or rent your personal information for monetary consideration.
We may disclose personal information where reasonably necessary to:
- Shopify and other technology providers
- Payment gateways, banks and payment processors
- Courier, logistics and fulfilment partners
- Customs and international-shipping providers
- Communication providers
- Analytics and advertising providers
- Fraud-prevention and security providers
- Professional advisers such as accountants, auditors or lawyers
- Government, law-enforcement, regulatory or judicial authorities where legally required
We may also disclose information where reasonably necessary to establish, exercise or defend legal claims, investigate fraud, protect our rights or comply with a lawful request.
12. International Processing & Data Transfers
Some of the service providers used by Kiri Kiri operate infrastructure, servers or personnel outside India.
As a result, personal information may be processed or stored outside India, including through Shopify and other technology, payment, communications, analytics or advertising providers.
Where personal information is transferred or processed internationally, we will do so subject to applicable data-protection law and any legally applicable restrictions on international transfer.
13. Data Security
We implement reasonable administrative, organisational and technical measures intended to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
We also rely on established third-party service providers, including Shopify and payment providers, for significant parts of our technical and payment infrastructure.
However, no internet transmission, electronic storage system or security measure can be guaranteed to be completely secure.
14. Personal Data Breaches
If we become aware of a personal-data breach affecting information for which Kiri Kiri is responsible, we will take reasonable steps to contain, investigate and address the incident.
Where required by applicable law, we will notify affected individuals and/or the appropriate authority in accordance with legally applicable requirements.
15. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.
Retention periods may depend upon:
- The nature of our relationship with you
- Whether you maintain an account
- Order and transaction history
- Tax and accounting requirements
- Warranty, repair or customer-service requirements
- Fraud-prevention requirements
- Legal claims or disputes
- Regulatory and record-keeping obligations
Where personal information is no longer required and no legal reason requires continued retention, it may be deleted, anonymised or otherwise disposed of in accordance with our data-handling practices.
16. Your Privacy Rights
Subject to applicable law and any lawful exceptions, you may have rights relating to your personal information, including the right to:
- Request information about personal data processed by us
- Request access to applicable personal information
- Request correction of inaccurate or incomplete information
- Request updating of personal information
- Request erasure of personal information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of promotional marketing
- Raise a grievance regarding our handling of personal information
- Nominate another person to exercise applicable rights on your behalf where provided by law
Withdrawal of consent does not affect processing that was lawful before withdrawal and may not require deletion of information that Kiri Kiri is required or permitted to retain for legal, tax, fraud-prevention, transaction or dispute purposes.
17. Exercising Your Rights
To make a privacy request, please contact:
Email: support@kirikiri.in
Phone / WhatsApp: +91 8829807311
Please provide sufficient information for us to identify your request and, where appropriate, verify that the request relates to you.
We may request reasonable identity verification before providing, correcting or deleting personal information in order to protect customer privacy and prevent fraudulent requests.
We will respond within the period required by applicable law.
18. Withdrawal of Consent
Where we process personal information on the basis of your consent, you may withdraw that consent using the method made available when consent was obtained or by contacting us.
Withdrawal of consent will be made reasonably accessible and will apply prospectively.
If particular personal information is necessary to fulfil an active order, provide a requested service or comply with law, withdrawal may affect our ability to provide that service.
19. Children's Personal Information
Kiri Kiri's Site and Products are not specifically directed toward children.
We do not knowingly seek to collect personal information from children for behavioural tracking or targeted advertising.
Where processing of a child's personal information requires verifiable consent from a parent or lawful guardian under applicable law, we will process such information only in accordance with those requirements.
If you believe that a child has provided personal information to us improperly, please contact us at support@kirikiri.in.
20. Social Media & Third-Party Platforms
Kiri Kiri may maintain accounts or communicate with customers through third-party services such as Instagram, Facebook, WhatsApp or other platforms.
If you interact with us through a third-party platform, that platform may independently collect and process information in accordance with its own privacy policy.
Kiri Kiri does not control the independent privacy practices of such third-party platforms.
21. Third-Party Links
The Site may contain links to websites or services operated by third parties.
Kiri Kiri is not responsible for the privacy practices, security or content of third-party websites that we do not control.
We recommend reviewing the applicable privacy policy before providing information directly to a third-party website or service.
22. Fraud Prevention & Legal Claims
We may retain and use relevant customer, transaction, payment, delivery and communication information where reasonably necessary to:
- Detect or prevent fraud
- Investigate suspicious transactions
- Respond to chargebacks
- Resolve payment disputes
- Respond to customer complaints
- Establish, exercise or defend legal claims
- Enforce our Terms & Conditions
This information will be retained only for as long as reasonably necessary or legally required for those purposes.
23. Changes to This Privacy Policy
Kiri Kiri may update this Privacy Policy from time to time to reflect changes in:
- Applicable law
- Our business practices
- Technology
- Service providers
- Site functionality
The current version will be published on the Site.
Where required by applicable law, we will provide additional notice or obtain consent before materially changing the manner in which personal information is used.
24. Governing Law
This Privacy Policy and Kiri Kiri's processing of personal information are governed by the laws of India, including applicable data-protection and privacy laws.
Nothing in this section restricts any mandatory right or remedy available to an individual under applicable data-protection law.
25. Privacy & Grievance Contact
If you have a question, complaint or request relating to your personal information or this Privacy Policy, please contact:
Kiri Kiri
D-197, Jagdish Marg
Bani Park
Jaipur – 302016
Rajasthan, India
Privacy & Grievance Contact: Anurag Sharma
Email: support@kirikiri.in
Phone / WhatsApp: +91 8829807311
Business Hours:
11:00 AM – 7:00 PM
Monday to Saturday