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EXCHANGES / REFUNDS / REPLACEMENTS
What is your refund/exchange policy?
Since all our jewelry is custom made/made to order, we have kept a no refund policy for our store. Although if you aren't happy with your product, we will be happy to exchange/give you a store credit for the same. The product should be in the original condition, accompanied with the receipt and the return should be initiated within 3 days of receiving the product. Any purchases made on the Sale day will be deemed as final and no exchange will be provided. Earrings can't be exchanged because of hygiene requirements.
If the customer wishes for an exchange, all the shipping cost will be borne by them. Any shipping cost will not be eligible for a refund.
My jewellery is broken or damaged - can I get a replacement?
We will be happy to replace any damaged jewelry up to 3 days after receiving the product. Needless to say the damage should be from manufacturing or shipping errors.
What happens if my jewellery breaks?
As evident from our designs, our jewelry is quite delicate. It needs to be handled with care and caution. Any rough handling like those of the statement and chunky pieces could lead to breakage. To give an idea, if we were to add thicker, chunkier, sturdier chains and clasps, it would not hold the classy, delicate, one of a kind look that it currently possesses. A lot of designing and planning goes to make it look visually aesthetic.
However, KiriKiri is happy to repair your item for you. Repairs start at Rs.300/- and will increase depending on the extent of the damage. For online orders, please provide photos of the issue so we can determine the best course of action. Please be ready to provide your receipt from the original purchase. Discontinued designs cannot be repaired especially if it was purchased from us 6 months ago.